Policies and Shipping
We understand the importance of the right product and the right fit, and we want you to love your Trek bike and Bontrager gear. To make a return or exchange, please follow these guidelines:
To qualify for a return or exchange:
Returns will be accepted within 30 days of purchase.
The item(s) must be in new, unused condition with original packaging.
Proof of purchase required.
Credits will be applied to the original credit card used in the transaction. You will see a credit on your credit card account within 30 days. However, most of our customers will see it within 4-7 business days.
Bikes can be exchanged within 30 days if in new and unused condition, for a bike of equal or greater value.
Bontrager Limited Warranty
Trek Bicycle Corporation warrants new Bontrager® and Trek® branded components, parts and accessories against defects in workmanship and materials, as specified below:
Brakes, baskets, computers, fenders, handlebars, locks, pumps, rear racks, repair stands, rigid forks, saddles, seat posts, stems, tools, water bottle cages and wheels
Apparel, bags, bar tape, gloves, grips, helmets, lights (excluding bulbs and batteries), rims, shoes, tires and tubes
This warranty is effective as of August 1, 2010 and covers only Bontrager® and Trek® branded products. Any products not specifically included above are hereby omitted.
This warranty does not cover:
Normal wear and tear
Improper installation or assembly
Improper follow-up maintenance
Damage or failure due to accident, misuse, abuse, or neglect
Labor charges for part replacement or changeover
This warranty is void in its entirety by any modification of the warranted product. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. This warranty extends from the date of purchase, applies only to the original owner, and is not transferable. Kickstand Bike Shop is not responsible for incidental or consequential damages.
SHIPPING (Continental U.S.)
Three shipping options are offered for merchandise delivery:
|Order Amount||Standard Shipping||2 Day (weekdays)||1 Day (weekdays)||In Store Pickup|
|Up to $50.00||$7.99||$19.99||$34.99||$7.99|
|$150.01 and over||$13.99||$25.99||$39.99||$13.99|
|$1000.01 and over||$24.99||$32.99||$49.99||$24.99|
Note: Orders usually ship one business day after being placed.
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Sorry, but we do not ship outside of the Continental U.S.
In-Store Pickup is for items In-Stock in the store only. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 10 days or a 20% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.
PRICES AND INFORMATION
This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.